User Privacy Policy
Effective Date: [08/07/2024]
Welcome to Ledup! We are committed to protecting your privacy
and ensuring that your personal information is handled responsibly and
securely. This Privacy Policy outlines how we collect, use, share, and protect
your information when you use our mobile application ("App") and any
related services we may offer.
1. Collection of Information
: We may collect personal information from you when
you voluntarily provide it, such as your name, email address, phone number, and
any other information you choose to share with us through the App. We may also
collect information related to your device, including device model, operating
system, and unique device identifiers, for purposes of improving our App and
providing you with a better user experience.
: We automatically collect usage data when you
interact with the App, including but not limited to the features you use, the
time and duration of your usage, and any errors or crashes that occur. This
data helps us understand how our App is being used and identify areas for
improvement.
1.3. Use of Information
We use the information we collect for the following purposes:
To Provide
Services: To provide you with access to and use of our App
and related services.
Improvement:
To improve the functionality, performance, and user experience of our App.
Communication:
To communicate with you regarding your account, our App, or for marketing
purposes (where permitted by law and with your consent, where required).
Personalization:
To personalize your experience within the App based on your preferences and
usage patterns.
Compliance:
To comply with applicable laws, regulations, and legal obligations.
1.4. Sharing of Information
We may share your information in the following limited
circumstances:
Service
Providers: With third-party service providers who help us
operate and maintain our App, such as hosting providers, analytics services,
and customer support tools.
Legal Requirements:
If required by law, court order, or other legal process.
Protection
of Rights: To protect the rights, property, or safety of Ledup, our users, or
others.
Business
Transfers: In the event of a merger, acquisition, or sale of
all or a portion of our assets, your information may be transferred as part of
that transaction.
1.5. Security of Information
We take reasonable measures to protect your information from
unauthorized access, use, disclosure, alteration, or destruction. However, no
method of transmission over the internet or method of electronic storage is
100% secure, and we cannot guarantee its absolute security.
1.6. Additional services based on camera:
You may use the camera to scan the code by turning on the camera
permission to pair with a Smart Device, take video, etc. Please be aware that
even if you have agreed to enable the camera permission, we will only obtain
information when you actively use the camera for scanning codes etc.
Additional services for accessing and uploading pictures/videos
based on photo albums (picture library/video library):
You can use this function to upload your photos/pictures/videos
after turning on the photo album permission, so as to realize functions such as
changing the avatar, reporting device usage problems by providing photo proofs,
etc. When you use the photos and other functions, we will not recognize this
information; but when you report a device usage problem, we may use the
photos/pictures you upload to locate your problem.
1.7. Additional services based on Bluetooth
permission:
You can enable Bluetooth functions after turning on the
permission, including controlling the Smart Devices, acquiring device status,
and device network configuration. In these functions, we will communicate with
terminal devices via Bluetooth. Please be aware that even if you have agreed to
enable the Bluetooth permission, we will only use Bluetooth for communication
in these scenarios: display device status on the home page and device panel;
perform device control on the home page and device panel; we will use it on the
home page and the add device page, for discovering the devices via distribution
network.
1.8. Smart Devices Related Information:
When you use a Smart Device, we will collect some basic and
pre-embedded information of the Smart Device and the information generated
during your use of the Smart Device.
Basic Information of Smart Devices: When you connect your Smart
Devices with the Services, we may collect basic information about your Smart
Devices such as device name, device ID, online status, activation time,
firmware version, and upgrade information.
1.9. Additional services based on storage
permission (Android):
The purpose is to ensure stable operation of the App by
utilizing the storage permission. After you give or indicate the permission to
read/write your mobile device’s storage, we will access pictures, files, crash
log information and other necessary information from your mobile device’s
storage to provide you with functions such as information publications, or
recording the crash log information locally.
1.10. Additional functions based on location
information:
When you enable the location-based functions through permission
settings on your mobile device, we will collect and process your location information
to enable these functions, such as pairing with your Smart Devices. Also, we
may collect information about your: a) real-time and precise location, for
instance when you choose to use the automation scenarios for controlling your
Smart Devices, or b) non-precise geo-location when you use certain Smart
Devices or the Services, such as robot cleaner and weather service.
2. Your Rights and Choices
Access and
Correction:
0pt;mso-bidi-language:AR’>: You may have the right to access and correct your
personal information in our possession.
Deletion:
Depending on applicable laws, you may have the right to request deletion of
your personal information.
Opt-Out:
You can opt-out of receiving certain marketing communications from us by
following the unsubscribe instructions in our emails or by adjusting your
preferences within the App.
3. Children’s Privacy
Our App is not directed to children under the age of 13, and we do not knowingly collect personal
information from children under this age. If we discover that we have inadvertently
collected personal information from a child under 13, we will take steps to promptly delete it.
4. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices or applicable laws. We will notify you of any
significant changes by posting the updated policy on our website and/or within
the App. Your continued use of the App after such changes have been posted
indicates your acceptance of the revised policy.
5. Contact Us
If you have any questions or concerns about this Privacy Policy
or our privacy practices, please contact us at info@ledup.com